Shipping and delivery
UK SHIPPING POLICY
We currently ship to addresses within the United Kingdom. Please review the details below before placing your order.
Order Processing
All orders are processed within 2–5 business days (excluding weekends and bank holidays) after payment has been received. Once your order has been processed, it will be prepared for dispatch.
UK Delivery Times
Our average delivery time within the UK is approximately 2–3 weeks from the date your order is placed.
Please note:
- Delivery times include both order processing and shipping.
- Delays may occur during busy periods, new collection launches, or due to circumstances beyond our control such as postal delays or adverse weather conditions.
We are continuously working to improve our fulfilment and delivery times, and orders may occasionally arrive sooner than the timeframe stated.
Shipping Costs
UK shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.
Tracking
Tracking information may be provided depending on the shipping method selected. If tracking is available, you will receive this via email once your order has been dispatched. Please allow some time for tracking updates to appear.
Incorrect Address Information
Please ensure your delivery address is accurate and complete at checkout. We cannot be held responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete address details.
Delays & Missing Orders
If your order has not arrived within 21 business days, please contact us via our contact section on our website and we will be happy to assist you.
Questions
If you have any questions about UK shipping, please contact us before placing your order.
INTERNATIONAL SHIPPING POLICY
We currently offer international shipping to selected countries worldwide. Please read the information below carefully before placing your order.
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after payment is received. Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information where available.
International Shipping Times
At this time, our average international shipping time is approximately 4 weeks (15–28 business days) from the date you placed your order.
Please note:
- Shipping times may vary depending on your location, local customs procedures, and postal services.
- Delays can occasionally occur due to customs clearance, carrier delays, or high-demand periods.
We are actively working with our suppliers and shipping partners to reduce delivery times and improve our international shipping experience. As we make improvements, shipping times may become faster than stated.
Shipping Costs
International shipping costs are calculated at checkout based on your destination and order weight. Any applicable shipping fees will be clearly displayed before you complete your purchase.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are not included in our prices or shipping fees and are the responsibility of the customer. We recommend checking with your local customs office for more information before ordering.
Tracking Information
Tracking may be available depending on the shipping method and destination. If tracking is provided, please allow several days after shipment for tracking updates to appear.
Incorrect Address & Failed Deliveries
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete address information provided at checkout.
Lost or Delayed Packages
If your order has not arrived after 30 business days, please contact us and we will be happy to assist you in locating your package or discussing next steps.
Questions
If you have any questions about international shipping, feel free to contact us at our CONTACT SECTION on our website before placing your order.