Privacy policy

At Encourage, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website [www.encourageuk.com], make a purchase, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

a. Personal Information:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment information (processed securely through third-party providers)

b. Non-Personal Information:

• Browser type, device information, and operating system
• IP address and general location
• Pages viewed and time spent on our website
• Referral sources (such as search engines or social media)

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Processing and fulfilling your orders
• Communicating with you regarding your order status, returns, or inquiries
• Sending promotional emails or marketing materials (you may opt out at any time)
• Improving our website, products, and customer experience
• Preventing fraudulent transactions and ensuring security
• Complying with legal obligations

3. Data Protection & Security

We implement a variety of security measures to maintain the safety of your personal information.

Your data is stored securely and is only accessible by authorized personnel who are required to keep the information confidential.

All payment transactions are processed through secure payment gateways and are not stored or processed on our servers.

4. Sharing of Information

We value your privacy and will never sell or rent your personal information to third parties.

However, we may share limited information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (such as payment processors, shipping carriers, and marketing partners). These third parties are obligated to keep your information confidential and only use it for the services they provide.

We may also disclose information when required by law or to protect our legal rights.

5. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information
• Request the deletion of your data (subject to legal or transactional obligations)
• Opt out of promotional emails by clicking “unsubscribe” in our communications

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. All updates will be posted on this page with a revised “Last Updated” date.